Frequently Asked Questions

We understand that choosing a service provider involves trust, clarity, and confidence. This page is designed to answer the most common questions customers and contractors ask about our process, our services, and what it’s like to work with ServiceMax of Memphis. If you don’t see the answer you’re looking for, just reach out — we’re here to help and make everything as clear and simple as possible.

  • How does the service process work?

    Simply tell us what type of work you need done and we handle the process from there. We match you with the right professional for the job, coordinate scheduling, and ensure communication stays clear throughout the entire project. From start to finish, we remain involved so you never have to chase contractors, follow up on timelines, or worry about the quality of the results.

  • Do you work with licensed tradespeople?

    Yes. For electrical, plumbing, and HVAC projects, we partner with licensed, experienced, and properly credentialed professionals. Licensed trades handle any task that requires certification or code compliance. For jobs that do not require licensing—such as painting, flooring, landscaping, or general project support—we connect you with skilled workers who are screened for reliability, workmanship, and professionalism.

  • What types of properties do you service?

    We support residential homes, commercial properties, and contractors needing subcontracting support. Whether it’s a homeowner needing repairs, a property manager needing ongoing maintenance, or a contractor needing skilled labor for a project, we provide reliable service options that fit each client's needs.

  • Do I have to be home during the service?

    If work is taking place inside the property, we generally ask that someone be present to allow access and approve major decisions. For exterior work, such as landscaping or debris removal, being present is optional as long as we have instructions and access to the area. We communicate expectations before the project begins so everything remains clear and convenient.

  • How quickly can someone come to my property?

    Scheduling depends on availability and the urgency of the request. Emergency situations, especially plumbing or HVAC issues, are given immediate priority. For general repair or improvement projects, scheduling typically occurs within a reasonable timeframe that works for both the customer and the contractor.

  • What if I’m not satisfied with the work?

    We remain involved throughout the project to ensure the work meets expectations. If something isn’t right, simply contact us and we’ll coordinate with the contractor to make necessary corrections. Your satisfaction matters, and we take accountability for making sure the job is done correctly.

  • How do contractors join your network?

    We welcome skilled tradespeople and experienced workers to join our network. Contractors complete a simple onboarding process that verifies their skills, professionalism, and licensing (if applicable). We generate project opportunities and handle the administrative side—allowing contractors to focus on doing the work, not finding it.

What Our Customers Are Saying

At Nashville Electric Pros, we pride ourselves on delivering exceptional service. But don’t just take our word for it—here’s what our satisfied customers have to say about their experiences with us.

Still Have Questions?

We're here to help. Tell us what you need, and we’ll take care of the rest.

What Our Customers Are Saying

At Nashville Electric Pros, we pride ourselves on delivering exceptional service. But don’t just take our word for it—here’s what our satisfied customers have to say about their experiences with us.